Customer Service Representative

Are you a motivated professional looking to grow your career? If so, we would like to hear from you. At NEXT, we want our employees to thrive and build long-term careers with us. We rely on the strengths and experiences of our employees to drive our success. Your input is not only valued, but essential for the growth of our organization. If this is a company you would like to be part of, come join our team as a Customer Service Representative.

Competitive wage and benefit package

Excellent work environment

Remote position (Quebec or Ontario)

Opportunity to develop technical product knowledge

GENERAL RESPONSIBILITY

Responsible for providing a superior customer experience by managing sales inquiries, quotes, and orders while supporting both customers and the sales team.

SPECIFIC RESPONSIBILITIES

• Work closely with outside sales representatives to generate potential opportunities and follow up on calls.

• Strengthen existing customer relationships by providing ongoing support to ensure satisfaction.

• Receive inquiries, assess opportunities, and prepare customer quotes.

• Submit, track, and follow up on quotes and orders.

• Maintain accurate records of sales opportunities, quotes, and correspondence.

• Promote a quoting strategy based on available inventory.

• Collaborate with shipping and procurement to ensure timely product delivery.

• Inform customers of delivery schedules and order status, providing regular follow-up.

• Handle incoming customer calls and resolve issues such as delays, errors, warranties, returns, and complaints.

• Participate in sales meetings and provide updates on ongoing orders.

• Conduct quality control by submitting and recording final documents in the database.

• Continuously develop technical product knowledge.

• Perform any other related tasks as required.

EXPERIENCE REQUIRED

• Minimum of 2 years of experience in an industrial environment (engineering, manufacturing, or distribution).

• Excellent written and verbal communication skills in both French and English.

SKILLS

• Dealing with Ambiguity – Adapts well to change, makes decisions without all the information, remains calm in uncertain situations.

• Decision Quality – Makes sound decisions based on analysis, experience, and judgment.

• Technical/Functional Skills – Possesses the technical knowledge necessary to excel in the role.

• Interpersonal Savvy – Builds strong relationships; uses diplomacy to defuse tense situations.

• Organizational Skills – Efficiently manages multiple priorities and mobilizes resources to achieve objectives.

• Perseverance – Demonstrates determination; persists through obstacles until tasks are complete.

• Problem Solving – Applies rigorous logic to solve complex problems; identifies hidden issues.

• Technical Learning – Quickly absorbs technical knowledge; learns effectively through training and seminars.

NEXT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.